Last updated: January 2026

Our Story

Danube Choice Kft. is a Hungary-based e-commerce company founded in Budapest in 2019. What started as a small team passionate about curating high-quality lifestyle products has grown into a trusted online destination serving customers across Hungary and the wider European Union.

We believe that great products should be accessible, authentic, and backed by genuine customer care. Every item in our catalogue is selected by our team and sourced from authorized distributors and verified suppliers.

What We Do

We offer a carefully curated selection across four main categories:

• Aroma Diffusers — ultrasonic and flame-effect essential oil diffusers with multiple fragrance options, from lavender to sandalwood.
• Humidifiers — cool and warm mist humidifiers in capacities from 300ml to 6L, with built-in filters and aroma pad trays.
• Essential Oils — 100% pure, GC-MS tested essential oils in single bottles and starter sets, steam-distilled for therapeutic use.
• Gift Sets — premium wellness gift sets combining ceramic diffusers with curated oil collections, perfect for any occasion.

Our Commitment

Company Details

Legal name: Danube Choice Kft.
Registered office: Váci út 45., 1134 Budapest, Hungary
Company registration number: 01-09-123456
VAT number: HU12345678
Email: [email protected]
Phone: +36 1 234 5678

Contact Us

We're always happy to help. Visit our Contact Us page for full support options, or browse our Shipping, Returns, and Privacy pages for policy details.

Last updated: January 2026

Have a question about an order, a product, or your account? Our customer support team is happy to help. We aim to respond to every inquiry within 24 business hours.

Send Us a Message

Find Us

Our office is located in the 13th district of Budapest, easily accessible by public transport.

Last updated: 15 January 2026

This Privacy Policy explains how Danube Choice Kft. ("we", "us", "our") collects, uses, discloses, and safeguards your personal data when you visit our website danubechoice.eu (the "Service") and purchase products from us.

We process your personal data in accordance with Regulation (EU) 2016/679 — the General Data Protection Regulation (GDPR) and the Hungarian Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information (Infotv.).

1. Personal Data We Collect

We only collect personal data necessary for the purposes described below. We do not collect special categories of personal data (Article 9 GDPR) such as health, religious, or biometric data.

1.1 Data you provide directly

• Account & order data: full name, email address, phone number, billing and shipping address, order history.
• Payment data: processed via our PCI-DSS compliant payment providers (Stripe, Barion, PayPal). We do not store full card numbers on our servers.
• Communication data: messages you send us via email, contact form, or live chat.
• Marketing preferences: your consent to receive newsletters and promotional emails.

1.2 Data collected automatically

• Technical data: IP address, browser type and version, device type, operating system, referring URL, time zone.
• Usage data: pages visited, time spent on pages, click behavior, items added to cart.
• Cookies and similar technologies — see Section 5 below.

2. Legal Basis for Processing

We rely on the following legal bases under Article 6 GDPR:

• Contract performance (Art. 6(1)(b)) — to process your orders, deliver products, and provide customer service.
• Legal obligation (Art. 6(1)(c)) — to comply with Hungarian tax, accounting, and consumer-protection laws (e.g., invoicing records kept for 8 years).
• Legitimate interests (Art. 6(1)(f)) — to prevent fraud, secure our platform, and analyze anonymized usage trends.
• Consent (Art. 6(1)(a)) — for marketing emails, non-essential cookies, and optional data collection. You may withdraw consent at any time.

3. Purposes of Processing

• Processing and fulfilling orders, including delivery and returns.
• Communicating with you about your orders and customer service inquiries.
• Processing payments and preventing fraud.
• Sending marketing communications (only with your consent).
• Improving our website, products, and services through analytics.
• Complying with legal and regulatory obligations.

4. Data Recipients

We do not sell your personal data. We share it only with the following categories of processors and third parties, bound by GDPR-compliant data processing agreements:

• Logistics partners: DPD Hungary, GLS, Magyar Posta — for order delivery.
• Payment processors: Stripe, Barion Payment Gateway, PayPal — for payment handling.
• Cloud & email service providers: AWS (EU region), Mailchimp — for hosting and transactional/marketing email.
• Analytics providers: Google Analytics (with IP anonymization and data retention capped at 14 months).
• Public authorities: when required by Hungarian or EU law (e.g., tax authority NAV).

5. Cookies

We use cookies and similar technologies on our website. Cookies are small text files stored on your device.

5.1 Types of cookies we use

• Strictly necessary cookies: required for the website to function (shopping cart, session, security). These cannot be disabled.
• Preference cookies: remember your settings (language, region, cookie consent choice).
• Analytics cookies: help us understand how visitors use the site (Google Analytics, anonymized).
• Marketing cookies: used by Facebook, Google, and other partners to measure ad performance and show relevant ads — only active if you consent.

5.2 Managing cookies

When you first visit our site, you will see a cookie consent banner allowing you to Accept All or Decline non-essential cookies. You can change your choice anytime by clearing your browser's local storage or contacting us at [email protected]. You can also control cookies via your browser settings.

6. Data Retention

We retain personal data only as long as necessary for the purposes set out above:

• Order & accounting records: 8 years (required by Hungarian tax law).
• Customer accounts: until you request deletion, except where retention is legally required.
• Marketing data: until you withdraw consent or unsubscribe.
• Cookies: maximum 13 months from your last visit.

7. International Data Transfers

Your data is processed primarily within the European Union. Where any transfer to a third country occurs (e.g., to a non-EU subsidiary of a service provider), we rely on Standard Contractual Clauses approved by the European Commission and additional safeguards under Chapter V GDPR.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") — request deletion of your data, subject to legal exceptions.
• Right to restriction of processing — request that we limit processing of your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent — at any time, without affecting prior lawful processing.
• Right to lodge a complaint with a supervisory authority.

To exercise any of these rights, email [email protected]. We respond within 30 days (extendable by 60 days for complex requests, per Article 12 GDPR).

9. Supervisory Authority

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Hungarian data protection authority:

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data in transit (HTTPS).
• Encrypted storage of passwords and sensitive fields.
• Access controls and role-based permissions for our staff.
• Regular security audits and penetration testing.
• EU-based data centers with ISO 27001 certification.

11. Children's Privacy

Our service is not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be notified via email or a prominent notice on our website.

13. Contact

For any questions about this Privacy Policy or your personal data, please contact:

Last updated: 10 January 2026

1. Order Processing Time

• In-stock items: dispatched within 1 business day after payment confirmation.
• Pre-order items: dispatched within 5–10 business days; the estimated date is shown on the product page.
• Business days: Monday to Friday, excluding Hungarian public holidays.
• Orders placed before 14:00 CET on a business day are typically dispatched the same day.

2. Shipping Destinations

We currently ship to all EU member states. The table below lists our primary markets.

Delivery times are estimates and begin after dispatch. They are not guaranteed.

3. Shipping Costs

Shipping costs include packaging, handling, and postage. Prices are shown in Hungarian Forint (HUF / Ft) and include Hungarian VAT (27%) where applicable.

4. Carriers We Work With

• DPD Hungary — standard parcel delivery within Hungary and EU.
• GLS Hungary — fast business delivery with parcel shop option.
• Magyar Posta — economy delivery and pickup points (PostaPont).
• DHL Express — premium next-business-day delivery (optional, surcharge applies).

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing:

• The carrier name and a tracking number.
• A direct link to track your parcel in real time.
• The estimated delivery date.

You can also check the status of your order at any time by logging into your account or contacting our support team.

6. Delivery Issues

6.1 Failed delivery attempts

If the carrier is unable to deliver your parcel, they will leave a notification and attempt delivery again or hold the parcel at a pickup point. Parcels are typically held for 5–7 business days before being returned to us.

6.2 Lost or delayed parcels

If your parcel has not arrived within the estimated delivery time plus 5 business days, please contact us at [email protected] with your order number. We will open an investigation with the carrier and arrange a replacement or full refund as appropriate.

6.3 Damaged parcels

Please inspect your parcel upon delivery. If it is damaged, refuse delivery if possible and contact us within 48 hours with photos. See our Returns & Refunds Policy for the full procedure.

7. Shipping Restrictions

• We do not ship to PO boxes for orders over 78 000 Ft — a physical address is required for insurance purposes.
• Essential oils (10ml–60ml flammable liquids) are shipped in compliance with ADR regulations for limited quantities.
• Humidifiers and diffusers with water tanks are shipped empty — fill before first use.

8. Customs & Duties (EU)

For orders shipped within the EU, no customs duties apply. All our prices already include Hungarian VAT. For deliveries to EU businesses with a valid EU VAT number, VAT may be reverse-charged — please contact us before placing your order.

9. Contact

Questions about shipping? Reach our team at:

Last updated: 15 January 2026

Welcome to Danube Choice (operated by Danube Choice Kft.). By accessing or using our website danubechoice.eu (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Service.

1. Definitions

• "We", "us", "our" — Danube Choice Kft., a company registered in Hungary.
• "You", "user", "customer" — any individual who visits or purchases from our website.
• "Products" — items offered for sale on our website.
• "Order" — a request by you to purchase Products.

2. Eligibility

To place an order, you must be at least 16 years old and legally capable of entering into binding contracts under Hungarian law. If you are under 18, you confirm that your legal guardian has reviewed and approved your order.

3. Account

You may create an account to track orders and save preferences. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at [email protected] of any unauthorized use.

4. Orders & Contracts

• Placing an order constitutes an offer to purchase. The contract is formed only when we send you an order confirmation email accepting your offer.
• We reserve the right to refuse or cancel any order, including in cases of pricing errors, suspected fraud, or product unavailability. In such cases, you will receive a full refund.
• All prices are shown in Hungarian Forint (HUF / Ft) and include Hungarian VAT (27%) where applicable.

5. Pricing & Payment

• Prices are listed on each product page and are valid at the time of ordering.
• We accept Visa, Mastercard, Apple Pay, Google Pay, Barion, and PayPal via secure, PCI-DSS compliant gateways.
• Payment is authorized at checkout and charged when the order is dispatched.
• If payment cannot be processed, your order may be cancelled.

6. Product Information

We make every effort to display product descriptions, /images, and prices accurately. However, we do not warrant that product information is entirely error-free. Colors and dimensions may vary slightly from what appears on your screen. If you receive a product that does not match its description, you may invoke your right of withdrawal under our Returns & Refunds Policy.

7. Warranty

All products sold are covered by the 2-year statutory warranty required by Hungarian Civil Code and EU Directive 2019/771. Manufacturer warranties may also apply. For warranty claims, contact [email protected] with proof of purchase.

8. Right of Withdrawal

As an EU consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason. See our Returns & Refunds Policy for full details and the withdrawal form.

9. Intellectual Property

All content on this website — including text, graphics, logos, /images, and software — is the property of Danube Choice Kft. or its licensors and is protected by Hungarian and EU copyright law. You may not reproduce, distribute, or modify any content without our prior written consent.

10. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to gain unauthorized access to our systems or data.
• Use bots, scrapers, or automated tools to extract data.
• Place fraudulent orders or abuse the return policy.
• Post false, misleading, or harmful reviews.

11. Limitation of Liability

To the maximum extent permitted by law, Danube Choice Kft. shall not be liable for indirect, incidental, or consequential damages arising from the use of the Service. Our total liability for any claim shall not exceed the amount you paid for the product(s) giving rise to the claim. This does not affect your statutory rights as a consumer under Hungarian and EU law.

12. Indemnification

You agree to indemnify and hold Danube Choice Kft. harmless from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the Service.

13. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Hungary, without regard to conflict-of-law rules.
• The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
• Consumers may use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
• The competent courts of Budapest, Hungary, have jurisdiction over disputes that cannot be resolved amicably.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date reflects the latest version. Continued use of the Service after changes constitutes acceptance of the revised Terms.

15. Imprint (Legal Notice)

Required under Hungarian Act CVIII of 2001 on electronic commerce and information society services:

16. Contact

For any questions about these Terms, please contact:

Last updated: 10 January 2026

At Danube Choice, we want you to love what you buy. If you're not completely satisfied, this policy explains your rights and how to return a product.

1. Right of Withdrawal (14 Days)

Under Directive (EU) 2011/83 and Hungarian Government Decree 45/2014 (II. 26.), you have the right to withdraw from a distance contract within 14 calendar days from the day you (or a third party you designate) receive the product.

1.1 How to withdraw

To exercise your right of withdrawal, you must inform us by a clear statement. You can:

• Fill in and submit the Standard Withdrawal Form below; or
• Email us at [email protected] with your order number and statement; or
• Call us at +36 1 234 5678.

To meet the withdrawal deadline, it is sufficient to send your communication before the 14-day period expires.

1.2 Effects of withdrawal

• We will refund all payments received from you, including the original delivery charge (excluding supplementary costs arising from your choice of a delivery method other than the least expensive standard one).
• We will process the refund without undue delay and no later than 14 days from the day we receive the returned product, using the same payment method you used.
• You must return the product without undue delay and no later than 14 days from the day you inform us of withdrawal.

1.3 Product condition

You are only liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning. The product should be returned:

• In its original packaging, where possible.
• With all accessories, manuals, and free gifts included.
• Unused or with only minimal handling for inspection.

2. Exceptions to the Right of Withdrawal

Under Article 16 of Directive (EU) 2011/83, the right of withdrawal does not apply to:

• Sealed audio or video recordings or sealed software unsealed after delivery.
• Products that are made to order or clearly personalized.
• Products that may deteriorate or expire rapidly (e.g., perishable food).
• Hygiene products unsealed after delivery (e.g., earbuds, in-ear headphones).
• Newspapers, periodicals, or magazines.

3. Return Procedure

1. Request a return: Contact us at [email protected] or use the form below. We will send you a return confirmation and instructions.
2. Pack the product: Use the original packaging where possible. Include a printed copy of your return confirmation.
3. Ship the product: Send it to our warehouse: Danube Choice Kft., Váci út 45., 1134 Budapest, Hungary. We recommend using a tracked service and keeping the proof of postage.
4. Inspection: We inspect the returned product within 3 business days of receipt.
5. Refund: Refund is processed to your original payment method within 14 days of receipt of the returned product.

4. Defective or Incorrect Products

If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery with photos and your order number. We will:

• Arrange a free replacement, or
• Issue a full refund (including return shipping costs), or
• Repair the product where feasible.

For defective products, return shipping costs are borne by us.

5. Statutory Warranty (2 Years)

Under the Hungarian Civil Code and Directive (EU) 2019/771, all our products are covered by a 2-year statutory warranty against defects that existed at the time of delivery.

• First 12 months: a defect is presumed to have existed at delivery; we bear the burden of proof.
• Months 13–24: you must prove the defect existed at delivery.
• You may request repair, replacement, price reduction, or withdrawal from the contract.

6. Commercial (Manufacturer) Warranty

Some products come with an extended manufacturer warranty. This is in addition to your statutory rights. Manufacturer warranty claims can be made directly with the manufacturer or through us.

7. Refund Method & Timing

8. Order Cancellation

You can cancel an order before it is dispatched by emailing [email protected]. If the order has already been dispatched, please follow the standard return procedure once you receive it.

9. Standard Withdrawal Form

(Required by Annex I(A) of Directive (EU) 2011/83 — complete and send to [email protected] or our postal address.)

10. Contact